Our social media community guidelines
Our social media channels are here to:
keep you updated on how your support is making a difference across Central and North West London NHS Foundation Trust
share stories
celebrate achievements
We value our online community and want our channels to be a welcoming, respectful, and safe space for everyone.
To help us maintain this, we ask all users to follow these guidelines when engaging with our posts or sending us messages.
Our official social media channels
You can find CNWL NHS Health Charity on the following social media channels:
Commenting on our posts
Be respectful and treat others with kindness, even when opinions differ
Stay on topic and keep comments relevant to the post or discussion i.e. avoid spam or adverts for commercial products or services
Do not post content that is discriminatory, inflammatory, harassing, hateful, threatening, or personally abusive
Avoid sharing personal, confidential or sensitive information
Do not post names, photos, or details about patients, staff, or volunteers without permission
Avoid swearing or using language that could offend or upset others
Be mindful of health content
Please be aware that we cannot provide personal medical advice. If you need clinical support, please contact your GP, NHS 111, or appropriate services. If you use CNWL services, you can find contact details for each Service on their website.
Keeping our comments safe and respectful
We have zero tolerance for harmful and offensive content. Comments will be removed if they include:
Harassment or bullying
Hate speech or discrimination
Encouragement of self-harm or harm to others
Misinformation about health or treatments
Use of strong language, including swearing that may be offensive to others
Moderation
To keep the comments section safe, we will:
Hide or delete comments that break these guidelines
Block or restrict accounts that repeatedly violate the rules
Report behaviour that poses a risk to others
If your comment has been removed or your account is blocked and you’d like to understand why, please contact us at cnwl.charity@nhs.net
We monitor our social media channels every day throughout the year. On weekends and bank holidays, responses and moderation may take a little longer.